1. Acceptance of Terms
By signing up for the Zembassador Referral Program, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. Continued participation in the program constitutes full acceptance of these terms, and failure to adhere may result in the termination of your Referral status.
2. Eligibility Criteria - Referrer
Participation in the Zembassador Referral Program is open to individuals who are at least 18 years of age. By applying to the program, you confirm that you meet this age requirement and that you are fully capable of entering into a binding agreement. Zembl reserves the right to reject any application at its sole discretion, without the need to provide an explanation or justification for the refusal. As the referrer, you confirm that you have received authority and consent to provide the referrals’ information to Zembl for the purpose of contacting them and providing a complimentary business energy bill comparison service.
3. Eligibility Criteria - Referral
Eligible referrals for this program must:
(a) be an owner or occupier of a business or commercial premises to which energy is sold or proposed to be sold;
(b) hold a business or commercial energy account
(c) review a premise within the following states, however not within an unsellable area or embedded network:
a. Small business account – NSW, ACT, VIC, SA, QLD
b. Commerical business account – NSW, ACT, VIC, SA, QLD, TAS, WA
(d) have an Australian ABN and / or ACN;
(e) be aged eighteen years or over; and
(f) be able to provide Zembl with all such relevant information as Zembl may require in order to provide the Services to the Customer.
(g) Referrals must have provided consent for the referrer to provide their contact information and the right for Zembl to contact the referral for the provision of Services to the Customer.
4. Referral Tracking Link
Once approved as a Referrer, you will receive a unique Referral tracking link that is personalized to your account. This tracking link is vital for ensuring proper tracking of leads and commissions. It must be used in its original format without any alterations. Referrers are prohibited from masking, modifying, or tampering with the tracking link in any way, including embedding it in scripts, pop-ups, or deceptive redirects. Failure to comply with this condition will result in nonpayment for any Referrals made using the masked, modified or tampered tracking link.
5. Commissions
Referrers will earn:
• $50 reward for any referred new business customer (average energy spend of less than $30k per annum per year)
• $200 reward for any referred new commercial customer (average energy spend of more than $30k per annum per year)
• The referrer will also receive a $50 bonus reward for their first new business customer referred and successfully switched via the Zembl service. This bonus is subject to a single redemption by the Referring account holder.
All referrals and conversions are subject to review and approval by Zembl to ensure that they meet the required standards. Any referrals found to be fraudulent, incomplete, or unqualified will not be eligible for commission. Zembl reserves the right to withhold commissions pending verification of the validity of the referred business.
Reasons for Declined Commissions:
There are several reasons why a referral may not qualify for a commission, including but not limited to:
• The referral was already an existing customer of Zembl.
• The referral was a residential account, as the program only accepts business or commercial referrals.
• The referral decided not to switch with Zembl
• The referral was based in Northern Territory (NT) or part of an embedded network, which are ineligible areas, or in an unsellable part of TAS or WA.
6. Payment Terms
Commissions are paid out monthly, with payments being processed on the 28th day of each month via the Referrer's chosen redemption method. To receive payment, the Referral's commission balance must reach a minimum threshold of $50. If the minimum balance is not met, commissions will roll over to the following month until the threshold is reached. It is the responsibility of the Referrer to ensure that all payment details and preferences are accurate and up to date. Zembl will not be held liable for any delays or issues resulting from incorrect payment information.
7. Prohibited Activities
Referrals must adhere to ethical standards when promoting Zembl’s services. The following actions are strictly prohibited and may result in immediate termination of Referral status without notice:
• Using misleading or deceptive practices to generate leads.
• Engaging in spamming or sending unsolicited messages in violation of applicable laws.
• Misrepresenting Zembl’s services or making false claims.
• Engaging in Pay-Per-Click (PPC) advertising that involves bidding on Zembl's branded keywords or using Zembl’s trademarks in PPC ads without prior written approval.
Any violation of these prohibited activities will result in immediate forfeiture of earned commissions and possible legal action.
8. Termination
Zembl reserves the right to terminate any Referrer account at its sole discretion, for any reason, including but not limited to breaches of these Terms and Conditions, fraudulent activity, or inactivity. Upon termination, all rights to access the Referrer portal and use Zembl promotional materials will cease immediately. Referrers will forfeit any outstanding commissions that have not yet been paid at the time of termination.
9. Intellectual Property
Referrers are granted a non-exclusive, revocable, and limited license to use Zembl trademarks, logos, and other marketing materials solely for the purpose of promoting Zembl’s services. Referrals must not alter, modify, or misrepresent any intellectual property provided by Zembl. This license will automatically be revoked upon termination of the Referral’s account or upon breach of these Terms and Conditions. Zembl retains all rights, title, and interest in its intellectual property, and Referrers must comply with all instructions regarding the use of such materials.
10. Limitation of Liability
Zembl is not liable for any direct, indirect, incidental, or consequential damages arising from the Referrers participation in the program. This includes, but is not limited to, any losses of revenue, profits, data, or business opportunities because of the Referral’s use of Zembl’s services, tracking links, or promotional materials. Zembl makes no warranties or representations regarding the success of the Referral program, or the potential earnings Referrers may receive.
11. Modification of Terms
Zembl reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Any changes will be communicated to Referrers via email or the Referrer portal. Continued participation in the program following such modifications constitutes acceptance of the revised terms. Referrers who do not agree to the updated terms may choose to terminate their participation in the program.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, without regard to its conflict of law provisions.
13. Contact Information
For any questions, concerns, or clarifications regarding the Zembassador Referral Program or these Terms and Conditions, Referrers are encouraged to reach out to us directly at hello@zembl.com.au. Our team is available to assist with any enquiries and provide guidance on compliance with the program.
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